Insurance Claims Officer - Tasks and specialisations
Āpiha Tono Rīanga
Tasks & duties
Insurance claims officers may do some or all of the following:
- analyse the claim and decide whether it is covered by the policy
- appoint insurance loss adjusters and private investigators when required
- manage long-term claims and reassess them regularly
- make recommendations for the settlement of claims
- inform clients if claims are accepted and how they will be allocated
- organise payments to clients
- organise the repair or replacement of lost items
- make sure all enquiries and payments are dealt with quickly
- keep clients' files updated
- record payments made and received
- contact independent experts in the case of disputes and attend disputes tribunals.
Julie Chamberlain checking file notes to assess an insurance claim
Specialisations
Insurance claims officers may specialise in general insurance, which includes house and contents, commercial, motor vehicle and marine insurance; or life insurance, which includes health insurance, disability insurance and superannuation.
Updated
August 2008
