Work in customer and cleaning services jobs includes:

• cleaning homes, offices and buildings
• vehicle grooming
• dry-cleaning clothes or textiles
• furniture packing and removal.

Since 1996, employment in customer and cleaning services has grown in line with consumer spending. This is mainly due to a good economy. When the economy is healthy, salary levels rise and with it people's disposable income. They have more money to spend on things such as home cleaning. When the economy slows, people may restrict their use of cleaning services.

New Zealand’s growing population has increased demand for customer and cleaning services workers. A rising population and increased migration help create demand through increased house sales, and more new homes or apartments being built.

This leads to a need for more people to provide services such as furniture packing and moving, cleaning, carpet cleaning and window cleaning.