Moira Nogat types on the computer while listening to calls
Call centre operators receive telephone calls from people enquiring about a service or product that their organisation provides, and deal with them accordingly. This may involve answering information queries, dealing with customer complaints, or selling goods or services. Some call centre operators may also make outbound calls to sell products or services.
He whakamārama
Ko ta te mangai putahi waea mahi he whakarongo ki te hunga uiui ka waea mai e pa ana ki tetahi ratonga ki tetahi hua ranei ka whakaputaina e tetahi roopu mahi, me te whakatau i a ratau ano. Ko te ahua o nga mahi he whakautu pea i nga patai, he whaihanga i nga amuamu, he hokohoko ranei i nga rawa - i nga ratonga ranei. Ka waea atu hoki etahi Mangai Putahi Waea ki nga takiwa hei hoko rawa ranei, hei hoko ratonga ranei.
Entry Requirements
There are no specific requirements for becoming a call centre operator, as training is usually given on the organisation's products or services before operators start answering telephone calls.
Pay
Call centre operators usually earn between $30,000 and $45,000, depending on experience and the size of the contact centre in which they work.
Job Outlook
Call centre operators are in demand, particularly if they have call centre, service and sales, or financial services experience.
