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Executive Housekeeper - Personal requirements

Kaiwhakatika Whare Noho

Skills & knowledge

Executive housekeepers need to have:

knowledge of staff management practices
knowledge of their employer's housekeeping standards, and of health and safety regulations
specialist knowledge of cleaning methods and products
planning and organisational skills
good communication skills
leadership and decision-making skills
budgeting and maths skills.

Knowledge of first aid may also be useful.

Fiva Latu looking at papers for planning the monthly budget

"Budgeting and managing staff hours is important in the job, as you need to keep costs down." Fiva Latu - Executive Housekeeper

Teina John straightening a pillowcase when checking a room

Teina John checking a room to ensure high cleaning standards

Personal Qualities

Executive housekeepers need to be:

responsible and honest
reliable
practical
able to keep information confidential
able to remain calm and have a sense of humour in stressful situations
able to work well independently and in small teams.

They also need to have a good eye for detail.

"I think you need to have a good eye for detail. I'm the sort of person who takes pride, at home and at work."

Jill Quinn - Assistant Executive Housekeeper

Physical Requirements

Executive housekeepers need to have a neat and tidy appearance. They should also be reasonably fit, as they may have to help their staff with practical houskeeping tasks at times, and some lifting is required in housekeeping work.

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Updated May 2009

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