Waiter/Waitress - Personal requirements
Kaitiaki Tēpu Kai
Skills & knowledge
Waiters and waitresses need to have:
- knowledge about menu items and wine
- food and drink service skills
- knowledge of food health and safety
- good communication and people skills
- organisational skills
- selling skills.
Zara Reuelu-Smith reading a wine list
Waiters and waitresses need to have knowledge of food health and safety
Personal Qualities
Waiters and waitresses need to be:
- friendly, helpful and polite
- able to work well and remain calm under pressure
- able to follow instructions
- quick and efficient
- reliable and punctual
- tactful and diplomatic if dealing with complaints
- able to work effectively in a team.
They also need to have a good memory.
Physical Requirements
Waiters and waitresses need to be fit and healthy with good hearing and good hand-eye co-ordination. They should also have a clean and tidy appearance.
Updated
September 2009
