Retail Salesperson - Personal requirements
Kaiāwhina Hokohoko
Skills & knowledge
Retail salespeople need to have:
- knowledge of the product being sold
- knowledge of the Consumer Guarantees Act
- good communication and listening skills
- good customer service and sales skills
- basic maths skills
- organisational skills and the ability to memorise stock.
Personal Qualities
Retail salespeople should be friendly, helpful, polite and patient. They should also be self-motivated and honest. They should enjoy dealing with the public and have enthusiasm and interest in their merchandise.
Physical Requirements
Retail salespeople should have a neat and tidy appearance and a clear speaking voice. They should also have stamina, as they spend a lot of time on their feet, especially during busy periods such as sales and Christmas.
Updated
September 2009
