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Training and Development Manager - Personal requirements

Kaiwhakahaere Whakangungu/Whakapakari Tangata

Skills & knowledge

Training and development managers need to have:

knowledge of the structure and role of the organisation, and staff responsibilities
an understanding of performance management, analysis and improvement
knowledge of methods and availability of training, particularly in adult education, and the ability to measure its effectiveness
understanding of the New Zealand Qualifications Authority (NZQA) framework
up-to-date knowledge of trends in training and development
understanding of equal employment issues, Treaty of Waitangi principles and legislation that affects training such as the Privacy Act
training, teaching and group work skills
skill in interpreting how business strategies translate into an organisation's development and training strategy
the ability to identify and analyse training needs
leadership skills, including the ability to develop and manage a team
planning and organisational skills
communication skills
negotiating skills
budgeting skills.

Brent teaching a class of adult students

Brent Marshall training a class of adult students

Personal Qualities

Training and development managers need to be:

able to motivate and inspire confidence in others

able to relate to people from a wide range of backgrounds

persuasive, adaptable and unbiased

able to work well under pressure

customer-focused and able to develop and maintain a network of contacts.

"It's important to be adaptable in this job. You never know what will happen on the day so it's useful if you are prepared to turn your hand to anything."

Tessa Mills - Training and Development Manager

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