Train managers need to have:

• knowledge of rail safety rules, regulations and conditions
• knowledge of the railway operating code, train timetables and fares
• the ability to operate emergency equipment
• good communication and customer service skills
• money-handling skills.

Train managers on long distance trains also need knowledge of areas they are passing through so they can give a running commentary to passengers.

Train managers need to be:

• friendly
• patient and helpful
• safety-conscious
• able to remain calm during disruptions or emergency situations.

Train managers need to pass medical tests and have good hearing and eyesight (with or without corrective lenses), and normal colour vision.

Physical health and fitness is helpful because train managers spend a lot of time on their feet, often on moving trains, and may need to lift heavy items such as luggage.

Train managers also need to have a tidy appearance.