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Contact Centre WorkerAlternative titles

Kaimahi Pokapū Whakapā

This job is sometimes referred to as:

Call Centre Operator
Emergency Call Centre Operator

Contact centre workers answer enquiries and provide or organise help for those who contact them. They may also deal with customer complaints, or sell goods or services.

Contact us

Call us on 0800 222 733


Contact centre workers usually earn
per year
Source: Hays Salary Guide, 2013.

How many people are doing this job?

Year 2012
Year 2011
Year 2010
Source: Ministry of Business, Innovation and Employment, '2003-2012 Occupation Data' (prepared for Careers New Zealand), 2012.

Job opportunities


Chances of getting a job as a contact centre worker are good to to increasing demand for their services.

How to get into this job

See 'How to enter the job'

Useful school subjects

Information Management

Peter Bradley sitting at a computer with two screens

Contact Centre workers have to answer enquiries and log them at the same time

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Updated 20 May 2014