Debt CollectorAlternative titles

Entry requirements

Although there are no specific entry requirements to become a debt collector, some employers prefer you to have a tertiary qualification such as the National Certificate in Credit Administration (Credit Control), Level 3.

Debt collectors gain most skills on the job.

Secondary education

A tertiary entrance qualification is required to enter further training. Useful subjects include English, legal studies, economics and accounting.

Personal requirements

Debt collectors need to be:

• polite, tactful and honest
• persuasive, persistent and firm when dealing with people
• able to work well under pressure
• able to keep calm when communicating with people who are angry or upset
• able to relate well to people from a variety of backgrounds
• good with numbers
• good at written communications
• organised and motivated
• good at making decisions
• confident using computers.

Useful experience

Useful experience for debt collectors includes:

• work as a law clerk or clerk of courts
• police work
• credit control work
• work in a financial environment such as a bank or insurance company.

Find out more about training

National Collections & Investigations

(07) 575 9101 - info@nci.net.nz - www.nci.net.nz

NZ Security Association

(09) 486 0441 - info@security.org.nz - www.security.org.nz