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Debt CollectorAlternative titles
This job is sometimes referred to as:
- Collections Officer
- Credit Control Officer
Debt collectors help businesses and individuals collect overdue payments for goods or services.
Contact usCall us on 0800 222 733
Although there are no specific entry requirements to become a debt collector, some employers prefer you to have a tertiary qualification such as the National Certificate in Credit Administration (Credit Control), Level 3.
Debt collectors gain most skills on the job.
A tertiary entrance qualification is required to enter further training. Useful subjects include English, legal studies, economics and accounting.
Debt collectors need to be:
- polite, tactful and honest
- persuasive, persistent and firm when dealing with people
- able to work well under pressure
- able to keep calm when communicating with people who are angry or upset
- able to relate well to people from a variety of backgrounds
- good with numbers
- good at written communications
- organised and motivated
- good at making decisions
- confident using computers.
Useful experience for debt collectors includes:
- work as a law clerk or clerk of courts
- police work
- credit control work
- work in a financial environment such as a bank or insurance company.
Find out more about training
Updated 8 Mar 2013