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Debt CollectorAlternative titles

Kaikohi Nama

This job is sometimes referred to as:

Collections Officer

Debt collectors help businesses and individuals collect overdue payments for goods or services.

Contact us

Call us on 0800 222 733

Entry requirements

Although there are no specific entry requirements to become a debt collector, some employers prefer you to have a tertiary qualification such as the National Certificate in Call Centre Operations, Level 3.

Debt collectors gain most skills on the job.

Secondary education

A tertiary entrance qualification is required to enter further training. Useful subjects include English, legal studies, economics and accounting.

Personal requirements

Debt collectors need to be:

  • polite, tactful and honest
  • persuasive, persistent and firm when dealing with people
  • able to work well under pressure
  • able to keep calm when communicating with people who are angry or upset
  • able to relate well to people from a variety of backgrounds
  • good with numbers
  • good at written communications
  • organised and motivated
  • good at making decisions
  • confident using computers.

Useful experience

Useful experience for debt collectors includes:

  • work as a law clerk or clerk of courts
  • call centre work
  • customer service work
  • police work
  • credit control work
  • work in a financial environment such as a bank or insurance company.

Find out more about training

Debra Begg and a colleague look at a computer screen

Debt collectors need to be good with numbers and at written communications

Updated 8 Nov 2013