Debt CollectorAlternative titles
This job is sometimes referred to as:
- Collections Officer
Debt collectors help businesses and individuals collect overdue payments for goods or services.
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Although there are no specific entry requirements to become a debt collector, some employers prefer you to have a tertiary qualification such as the National Certificate in Call Centre Operations, Level 3.
Debt collectors gain most skills on the job.
A tertiary entrance qualification is required to enter further training. Useful subjects include English, legal studies, economics and accounting.
Debt collectors need to be:
- polite, tactful and honest
- persuasive, persistent and firm when dealing with people
- able to work well under pressure
- able to keep calm when communicating with people who are angry or upset
- able to relate well to people from a variety of backgrounds
- good with numbers
- good at written communications
- organised and motivated
- good at making decisions
- confident using computers.
Useful experience for debt collectors includes:
- work as a law clerk or clerk of courts
- call centre work
- customer service work
- police work
- credit control work
- work in a financial environment such as a bank or insurance company.
Find out more about training
Updated 8 Nov 2013