Hotel/Motel ManagerAlternative titles
This job is sometimes referred to as:
- Bar Manager
- Hostel Manager
- Hotel Manager
- Motel Manager
Hotel/motel managers plan, organise and control the operation of a hotel, motel, hostel or bar.
There are generally no specific entry requirements to become a hotel/motel manager, as you gain skills on the job. However, there are some requirements for certain areas:
- To become a hotel general manager you need a degree in business studies or hotel management, or another related qualification such as a marketing degree.
- To become a hotel operations manager it is recommended you gain a National Certificate in Hospitality or a degree in hospitality management.
- If the premises are licensed to sell alcohol then you need to be at least 18 years old and hold a General Manager's Licence. To apply for this, you must hold a Licence Controller Qualification (LCQ), which is administered by the Hospitality Standards Institute.
- A driver's licence is also preferred, as bar managers may need to drive home intoxicated people as part of their host responsibility.
Some hotel/motel managers complete hospitality or tourism courses, which are offered by various training providers, or do work-based training, which is offered by the Hospitality Standards Institute.
There are no specific secondary education requirements to become a hotel/motel manager, although a tertiary entrance qualification is required to enter further training. Useful subjects include English, accounting, economics and computer studies.
Hotel/motel managers need to:
- have excellent people and customer service skills
- be able to relate to people from a range of cultures
- be able to accept criticism
- have good leadership skills
- have decision-making and problem-solving skills
- be able to remain calm in emergencies.
Useful experience for hotel/motel managers includes:
- work in the hotel, motel or catering industry
- work in sales and marketing
- any work requiring good communication skills.
Hotel/motel managers often gain supervisory or management experience in the hotel industry by working in roles such as food and beverage manager or executive housekeeper.
Hotel/motel managers need to be reasonably fit and healthy, as they spend a large part of the day on their feet. They also need to have a neat and tidy appearance.
View information on courses in the course database
Find out more about training
- Service IQ
- (04) 385 9563 - www.hsi.co.nz/getting-qualified
Updated 13 Jun 2013