A reference list of accessibility keys Careers New Zealand home page Sitemap Search the website About us Contact us govt.nz Jump to content Jump to site navigation main-menu Left column sub navigation menu Jump to page header Jump to page footer Jump to right-hand column

Hotel/Motel ManagerAlternative titles

Kaiwhakahaere Hōtera/Mōtera

This job is sometimes referred to as:

Hostel Manager
Hotel Manager
Motel Manager

Hotel/motel managers plan, organise and control the operation of a hotel, motel or hostel.

Contact us

Call us on 0800 222 733

Entry requirements

There are generally no specific entry requirements to become a hotel/motel manager, as you gain skills on the job.

However, there are some requirements for certain manager roles:

  • To become a hotel general manager you need a degree in business studies or hotel management, or another related qualification such as a marketing degree.
  • To become a hotel operations manager it is recommended you gain a National Certificate in Hospitality (Operational Management) or a degree in hospitality management.
  • If the premises are licensed to sell alcohol then you need to be at least 20 years old and hold a Manager's Licence. To apply for this, you must hold a Licence Controller Qualification (LCQ), which is administered by ServiceIQ.
  • A driver's licence is also preferred, as hotel/motel managers may need to drive home intoxicated people as part of their host responsibility.

Some hotel/motel managers complete hospitality or tourism courses, which are offered by various training providers, or do work-based training, which is offered by ServiceIQ.

Secondary education

There are no specific secondary education requirements to become a hotel/motel manager, although a tertiary entrance qualification is required to enter further training. Useful subjects include English, accounting, economics and computer studies.

Personal requirements

Hotel/motel managers need to:

  • have excellent people and customer service skills
  • be able to relate to people from a range of cultures
  • be able to accept criticism
  • have good leadership skills
  • have decision-making and problem-solving skills
  • be able to remain calm in emergencies.

Useful experience

Useful experience for hotel/motel managers includes:

  • work in the hotel, motel or catering industry
  • work in sales and marketing
  • any work requiring good communication skills.

Hotel/motel managers often gain supervisory or management experience in the hotel industry by working in roles such as food and beverage manager or executive housekeeper.

Physical requirements

Hotel/motel managers need to be reasonably fit and healthy, as they spend a large part of the day on their feet. They also need to have a neat and tidy appearance.

Related courses

View information on courses in the course database

Find out more about training

Service IQ
(04) 385 9563 - www.serviceiq.org.nz
Trevor Blockley talking to a woman seated at a table

Hotel/motel managers need excellent people and customer service skills

Updated 20 Jan 2015