Travel Agent/AdviserAlternative titles
Māngai Whakarite Haerenga/Kaitohutohu Whakarite Haerenga
This job is sometimes referred to as:
- Travel and Information Consultant
- Travel Broker
- Travel Consolidator
- Travel Wholesaler
Travel agents/advisers make travel arrangements and bookings for clients, and provide information about tourism attractions. They may sell airline tickets, book accommodation, tours and attractions, do ticketing, and process payments.
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In most cases there are no specific entry requirements to become a travel agent/adviser as skills are learned on the job. Travel wholesalers and travel consolidators generally need a travel qualification, such as a National Certificate in Travel, and relevant experience at a retail or wholesale company.
Some employers may prefer their trainees to have at least NCEA Level 2. Useful subjects include English, maths, geography, tourism and languages.
Gateway work experience programme in travel
Secondary students may have the opportunity to take part in the Aviation, Tourism and Travel Training Organisation's Gateway travel programme. Students earn NCEA credits while doing work experience in the travel industry.
Travel agents/advisers need to be:
- skilled in sales and customer service
- good at listening, and understanding of their clients' needs
- able to relate to people from a wide range of cultures
- enthusiastic, friendly, patient and helpful
- professional, responsible and resourceful
- excellent at time management and planning.
Useful experience for travel agents/advisers includes:
- work in the travel and tourism industry
- sales and retail work
- overseas travel.
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Updated 4 Mar 2014