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Flight AttendantAlternative titles

Tūmau Waka Rererangi

This job is sometimes referred to as:

Cabin Crew Member
Travel Attendant

Flight attendants make sure that passengers travelling in aeroplanes are safe and comfortable.

Contact us

Call us on 0800 222 733


New flight attendants typically earn between $31,000 and $35,000 a year, depending on whether they are working on domestic, trans-Tasman or international flights.

  • With five or more years' experience, flight attendants can expect to earn $40,000 to $45,000, plus allowances.
  • Flight service managers can earn $60,000 or more.

Flight attendants receive discounted travel benefits, and may also get meal, accommodation, uniforms and grooming allowances. Allowances increase as flight attendants gain more senior positions, and may be worth more than $15,000 a year.

Source: Air New Zealand

(This information is a guide only. Find out more about the figures and diagrams in our job information)

What you will do

Flight attendants may do some or all of the following:

  • look after passengers' comforts, needs and safety during flights
  • check emergency and safety equipment before each flight
  • prepare and check the catering, bar and cabin before each flight
  • greet passengers, help them stow their luggage and check that they are seated safely
  • demonstrate aircraft emergency procedures and safety features to passengers
  • serve and clear away food and drinks
  • hand out, and help passengers complete arrival documentation on international flights
  • keep in contact with other members of the flight crew
  • use their knowledge of first aid to help sick passengers.

Skills and knowledge

Flight attendants need to have:

  • knowledge of flight and emergency procedures
  • the ability to operate emergency equipment
  • hospitality skills for serving food and drinks
  • first-aid and medical skills
  • the ability to assist people with special needs, such as young children or people with disabilities
  • the ability to give tourists tips and guidance on their stay in New Zealand.

Working conditions

Flight attendants:

  • may work on a temporary basis, part time or full time, and work shifts including evenings, public holidays and weekends, which may involve crossing time zones
  • work at altitude, often in cramped conditions, spending a lot of time on their feet
  • work in conditions which can be uncomfortable or dangerous, and may have to deal with stressful or difficult situations
  • may be rostered up to 18 hours a shift, and may spend up to 10 to 18 days away from home, depending on whether they are working domestically or internationally.

What's the job really like?

Jacqui Chapman - Flight Attendant

Jacqui thrives on the constant travel involved in her job as a flight attendant. "Many times when I've been in Wellington and there's an exhibition at Te Papa, I've thought, 'I would have never otherwise got the chance to see that'.

"If you do a six-day trip, you build up a rapport with the people you've worked with, and then you might have the opportunity to go to a Robbie Williams concert in Brisbane with four or five work buddies – it's great!"

Physical effects of working at high altitude

"This job does take a toll on your body and sleep. You need to be more proactive about your diet and sleeping habits than you normally would. So, I find out where I can buy fresh food at each stopover. You just have to be a little creative."

Watching others develop

Jacqui has moved up to the role of cabin supervisor, and helps train staff. "Sometimes I work with people who are shy, so I really enjoy seeing them gain confidence. It's not just about building up your own skills. You get an intrinsic reward from helping someone else out, and seeing them develop."

What's hot

  • Enjoying the romance of travel.
  • Socialising with workmates in exotic locations.

What's not

  • The physical effects of working at altitude.
  • Having to be vigilant about keeping good sleeping and eating habits.


Flight attendants usually earn
per year
Source: Air New Zealand
Passengers standing in the isle of a plane, watched by a flight attendant

Flight attendants help passengers enter and exit planes

The empty isle of an airliner

Flight attendants usually work on either domestic or international routes

Updated 15 Dec 2014