Frequently asked questions

Get answers to frequently asked questions about My Career Portfolio.

General Questions

You may have already registered with that email address. Try to log in with your email and password to check.
Click on the 'Forgot your password?' link below. You will then receive an email with instructions for changing your password.
You are entering an incorrect email or password, or you are not registered.
You can deactivate your account using the account settings page.
No. You will need to register again for a new My Career Portfolio account.
Your personal information helps us to provide you with the right career information and advice.
Yes. We will not sell, rent or lease your personal information, or disclose it to anyone except in accordance with our privacy policy and the Privacy Act 1993. Read our privacy policy
Log into My Career Portfolio. Click on 'My homepage'. Your CVs are under 'Completed activities' on your homepage.
Yes. CVs you make using the CV Builder tool will automatically be saved as long as you are logged into My Career Portfolio.
Open the CV you have saved in My Career Portfolio. Click on the 'Preview and next steps' button. The email button is on the left of the preview page.
You can change your details using the account settings page.
Yes. You can access My Career Portfolio on your smartphone. However, some tools will work better on a desktop computer or tablet.