New Zealand Certificate in Contact Centres

Te Pukenga Work Based Learning Limited - EarnLearn

Subject area

Sales and Marketing not elsewhere classified


Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

It is recommended that candidates have achieved the New Zealand Certificate in Contact Centres (Level 3) [Ref: 2303], or have demonstrated equivalent knowledge and skill.

About the course

What can I expect out of this qualification?

The purpose of this qualification is to provide the contact centre industry with individuals who have the specialised product knowledge, service and customer experience skills to interact, coach, mentor, and role model the organisation's values and behaviours in a contact centre environment.

Graduates of this qualification will benefit by holding a credential that supports advancing job prospects with specialised product knowledge, service and customer experience skills applicable within contact centres and the wider industry.

Communities and organisations will benefit from having qualified people with specialised relevant contact centre skills that can provide an efficient and effective customer experience.
Graduates will be capable of self-managing within organisational parameters under broad guidance.

What graduates earn

Graduates who studied Sales and Marketing at this level can earn:


Median earnings one year after study


Median earnings two years after study


Median earnings five years after study

Status one year after study

Employment rate two years after study


Employment rate two years after study

Data as at November 2021

Scholarship information

Examples of related scholarships

Heartland Bank Freemasons Scholarships

Provided by:

Freemasons New Zealand - National Office



$6,000 - one per Division.

Read more Annual Student Scholarship

Provided by: - Scholarships Coordinator



$1,500 USD Worldwide Student Scholarship

Read more

This information comes from Generosity New Zealand. For more scholarships, search their givME database (formerly called BreakOut) via your college, university or local library website.

Contact details

Main Campus Office

Free phone: (0800) 327 648
Phone: (0800) 327 648
Fax: (09) 525 2591
Web: http://

Please contact the provider for details of where this qualification is offered.


NZQA supplies course information based on material from the provider.

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