New Zealand Certificate in Contact Centres

New Zealand Management Academies Limited

Subject area

Sales and Marketing not elsewhere classified

Qualification

Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

It is recommended that candidates have achieved the New Zealand Certificate in Contact Centres (Level 3) [Ref: 2303], or have demonstrated equivalent knowledge and skill.

About the course

What can I expect out of this qualification?

The purpose of this qualification is to provide the contact centre industry with individuals who have the specialised product knowledge, service and customer experience skills to interact, coach, mentor, and role model the organisation's values and behaviours in a contact centre environment.

Graduates of this qualification will benefit by holding a credential that supports advancing job prospects with specialised product knowledge, service and customer experience skills applicable within contact centres and the wider industry.

Communities and organisations will benefit from having qualified people with specialised relevant contact centre skills that can provide an efficient and effective customer experience.
Graduates will be capable of self-managing within organisational parameters under broad guidance.

What graduates earn

Graduates who studied Sales and Marketing at this level can earn:

$29,335

Median earnings one year after study

$34,969

Median earnings two years after study

$40,936

Median earnings five years after study

Status one year after study

Employment rate two years after study

54%

Employment rate two years after study

Scholarship information

Examples of related scholarships

Jubilee Trust Education Grants

Provided by:

CCS Disability Action - Northern Region - Cook Opie Trust

Website:

http://ccsdisabilityaction.org.nz

Value:

up to $2,500

Read more

Borrin-Ngā Pae o te Māramatanga Legal Research Internship Award

Provided by:

Ngā Pae o te Māramatanga - Grants and Executive Coordinator

Website:

http://www.maramatanga.ac.nz/npm-grants

Value:

$5,500

Read more

This information comes from Generosity New Zealand. For more scholarships, search their givME database (formerly called BreakOut) via your college, university or local library website.

Contact details

Main Campus Office

Phone: (09) 309 7802
Fax: (09) 2701269
Email: NZMAQuality@nzma.ac.nz
Web: http://www.nzma.ac.nz

Please contact the provider for details of where this qualification is offered.

The MyQ data is compiled by the Tertiary Education Commission based on responses to the MyQ survey provided by recent graduates of this qualification.

NZQA supplies all other information based on material from the provider.

What to do if you find incorrect course information