New Zealand Certificate in Contact Centres
New Zealand Management Academies Limited
Subject area
Sales and Marketing not elsewhere classified
Qualification
Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.
Entry requirements
It is recommended that candidates have achieved the New Zealand Certificate in Contact Centres (Level 3) [Ref: 2303], or have demonstrated equivalent knowledge and skill.
About the course
What can I expect out of this qualification?
The purpose of this qualification is to provide the contact centre industry with individuals who have the specialised product knowledge, service and customer experience skills to interact, coach, mentor, and role model the organisation's values and behaviours in a contact centre environment.
Graduates of this qualification will benefit by holding a credential that supports advancing job prospects with specialised product knowledge, service and customer experience skills applicable within contact centres and the wider industry.
Communities and organisations will benefit from having qualified people with specialised relevant contact centre skills that can provide an efficient and effective customer experience.
Graduates will be capable of self-managing within organisational parameters under broad guidance.
What graduates earn
Graduates who studied Sales and Marketing at this level can earn:
$29,335
Median earnings one year after study
$34,969
Median earnings two years after study
$40,936
Median earnings five years after study
Status one year after study
Employment rate two years after study
54%
Employment rate two years after study
Scholarship information
Examples of related scholarships
Jubilee Trust Education Grants
Provided by:
CCS Disability Action - Northern Region - Cook Opie Trust
Website:
http://ccsdisabilityaction.org.nz
Value:
up to $2,500
Borrin-Ngā Pae o te Māramatanga Legal Research Internship Award
Provided by:
Ngā Pae o te Māramatanga - Grants and Executive Coordinator
Website:
http://www.maramatanga.ac.nz/npm-grants
Value:
$5,500
This information comes from Generosity New Zealand. For more scholarships, search their givME database (formerly called BreakOut) via your college, university or local library website.
Contact details
Main Campus Office
Phone: (09) 309 7802
Fax: (09) 2701269
Email: NZMAQuality@nzma.ac.nz
Web: http://www.nzma.ac.nz
The MyQ data is compiled by the Tertiary Education Commission based on responses to the MyQ survey provided by recent graduates of this qualification.
NZQA supplies all other information based on material from the provider.