Hotel/Motel Manager - How to enter the job
Kaiwhakahaere Hōtera/MōteraAlternative titles
Hotel/motel managers plan, organise and control the operation of a hotel, motel or hostel, including management of staff.
Motel and hotel managers usually earn
$38K-$200K per year
Source: Tourism Industry Association.
Current job prospects
How many people are doing this job?
Source: Source: Ministry of Business, Innovation and Employment, '2003-2013 Occupation Data' (prepared for Careers New Zealand), 2013.
Pay for hotel/motel managers varies, depending on experience, location and the type and size of establishment they work in.
- Hotel managers may start on about $38,000, going up to about $200,000 a year.
- Motel managers may earn between $45,000 and $90,000.
Sources: Tourism Industry Association Salary Survey 2014.
(This information is a guide only. Find out more about the figures and diagrams in our job information)
What you will do
Hotel/motel managers may complete some or all of the following tasks, or ensure staff do the relevant tasks:
- take client bookings for rooms and on local tours and attractions
- serve customers food and beverages
- uphold liquor laws such as making sure there are no under-age drinkers on the premises
- cook or provide meals
- clean rooms and grounds and do laundry
- stocktake, order and price liquor and food
- plan budgets and keep accounts
- hire, train and supervise staff
- ensure that health and safety requirements are met
- market the establishment.
Skills and knowledge
Hotel/motel managers need to have:
- knowledge of the area they work in, including local tourist attractions and services
- knowledge of health and safety regulations
- knowledge of various types of liquor and liquor licensing laws
- skill in staff management
- business skills including knowledge of accounting and budgeting
- basic knowledge of building maintenance.
- usually work long and irregular hours including weekends, evenings and most public holidays
- usually work indoors, from an office or lobby
- may need to travel to other areas to carry out promotional activities.
What's the job really like?
Trevor Blockley - Hotel/Motel Manager
Every guest is special
Trevor Blockley has hosted Prince Charles and Princess Diana during his 20 years in hotel management, but says every guest is special. "There is no such thing as a VIP," is Trevor 's philosophy. "Everyone is memorable."
Jack of all trades
As the person in charge of 75 staff and the day-to-day running of the Edgewater Hotel in Wanaka, Trevor manages or helps out in all areas of the hotel. This includes everything from organising conferences and weddings to planning budgets and ordering hotel supplies.
Fun job despite a 60-hour week
One of his greatest challenges is trying to squeeze an 80-hour job into a 40-hour week. He seldom manages it, saying he usually works closer to 60 hours.
However, he is unlikely to give up his job any time soon. "There isn't anything I've enjoyed as much as my job. My wife and I make more lifelong friends from the guests than from our next-door neighbours!"
There are generally no specific entry requirements to become a hotel/motel manager, as you gain skills on the job.
However, there are some preferred requirements for certain manager roles, especially in larger establishments:
- To become a hotel general manager a degree in business studies or hotel management, or another related qualification such as a marketing degree is preferred.
- To become a hotel operations manager or hotel service manager it is recommended you gain a National Certificate in Hospitality (Operational Management) or a degree in hospitality management.
Some hotel/motel managers complete hospitality or tourism courses, which are offered by various training providers, or do work-based training, which is offered by ServiceIQ.
- If the premises are licensed to sell alcohol then you need to be at least 20 years old and hold a Manager's Licence. To apply for this, you must hold a Licence Controller Qualification (LCQ), which is administered by ServiceIQ.
- A driver's licence is also preferred, as hotel/motel managers may need to drive home intoxicated people as part of their host responsibility.
There are no specific secondary education requirements to become a hotel/motel manager, although a tertiary entrance qualification is required to enter further training. Useful subjects include English, accounting, economics and computer studies.
Hotel/motel managers need to:
- have excellent people and customer service skills
- be able to relate to people from a range of cultures
- be able to accept criticism
- have good leadership skills
- have decision-making and problem-solving skills
- be able to remain calm in emergencies.
Useful experience for hotel/motel managers includes:
- work in the hotel, motel or catering industry
- work in sales and marketing
- any work requiring good communication skills.
Hotel/motel managers often gain supervisory or management experience in the hotel industry by working in roles such as food and beverage manager or executive housekeeper.
Hotel/motel managers need to be reasonably fit and healthy, as they spend a large part of the day on their feet. They also need to have a neat and tidy appearance.
Find out more about training
- Service IQ
- (04) 385 9563 - www.serviceiq.org.nz
What are the chances of getting a job?
Demand for hotel/motel managers is expected to increase because:
- the tourism industry is improving, with the number of people staying in hotels and motels showing a steady increase
- hotels and motels are slowly re-opening in Christchurch
- new hotels are planned for Auckland and Wellington in the next two to three years.
Part-time and seasonal opportunities often available
You have greater chances of finding work as a hotel/motel manager if you are prepared to take on short-term positions and move around to find work.
Chances of getting work could be higher at certain times of the year, in particular locations. For example, opportunities in Queenstown and Wanaka may decrease over summer, but increase in winter because of the ski season.
Types of employers varied
Hotel/motel managers may work for:
- bars, pubs and nightclubs
- motels and lodges.
- Attfield, S, hotel sector manager, Tourism Industry Association New Zealand, Careers New Zealand interview, January 2015.
- Ministry of Business, Innovation and Employment, '2003-2012 Occupation Data' (prepared for Careers New Zealand), 2012.
- Ministry of Business, Innovation and Employment website, Tourism Research and Data, accessed January 2015, (www.mbie.govt.nz).
- ServiceIQ, Careers New Zealand interview, December 2014, (www.serviceiq.org.nz).
- Statistics New Zealand, 'Accommodation Survey', October 2014, accessed January 2015, (www.stats.govt.nz).
- Statistics New Zealand, 'International Travel and Migration: November 2014' accessed January 2015, (www.stats.govt.nz).
Progression and specialisations
With experience, hotel/motel managers can progress into other management roles in the hospitality industry or run their own business.
Hotel/motel managers may also specialise in the following areas:
- Bar Manager
- Bar managers are responsible for the running of a pub or tavern and ensure that customers receive good service.
- Hostel Manager
- Hostel managers supervise the running of hostels, backpackers, boarding houses or guest houses.
- Hotel Manager
- Hotel managers plan, organise and control the operation of a hotel. Hotel operational managers oversee the day-to-day running of a hotel, while hotel general managers also make long-term plans for the hotel.
- Motel Manager
- Motel managers own and operate motels.
Last updated 4 February 2016