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Contact Centre Worker

Kaimahi Pokapū Whakapā

Alternative titles for this job

Contact centre workers answer enquiries and provide or organise help for those who contact them. They may also deal with customer complaints, or sell goods or services.


Contact centre workers with up to five years' experience usually earn

$37K-$48K per year

Senior contact centre workers usually earn

$45K-$75K per year

Source: Hays and Madison, 2018.

Job opportunities

Chances of getting a job as a contact centre worker are good due to increasing demand for their services.
Peter Bradley sitting at a computer with two screens

Contact centre workers handle caller enquiries or complaints

Last updated 24 September 2018