Kaitaraiwa Waka Whakarato
This job is sometimes referred to by alternative titles
Delivery drivers distribute and may sell products to commercial and home delivery customers.
Delivery drivers usually earn
$16-$25 per hour
Source: Enterprise Recruitment, 2018.
Pay for delivery drivers varies depending on the type of licence they hold and the size, location, customer base, and success of the business they work for. They usually earn between minimum wage and $25 an hour.
Some delivery drivers are paid per delivery and may be paid a retainer if they earn below a certain amount.
Source: Enterprise Recruitment and delivereasy, 2018.
- PAYE.net.nz website - use this calculator to convert pay and salary information
- Employment New Zealand website - information about minimum wage rates
(This information is a guide only. Find out more about the sources of our pay information)
What you will do
Delivery drivers may do some or all of the following:
- plan their daily delivery route
- load and unload stock on trucks or vans
- deliver goods driving trucks or vans
- receive payments for deliveries and arrange and document accounts
- interact with customers
- stocktake and order new supplies
- implement marketing strategies and promotions
- hire, train and work with staff
- keep their trucks or vans up to required standards.
Skills and knowledge
Delivery drivers need to have:
- driving skills
- knowledge of the streets in their delivery area
- good customer service skills
- knowledge of any products they sell
- awareness of relevant health and safety, and transport regulations.
- work long hours, including early mornings, late nights and weekends. Some work seven days a week
- work in their own delivery area, which can include city and suburban streets
- spend a lot of time driving and may also work in refrigerated conditions at their depots.
What's the job really like?
What's a typical day like for you?
"When I arrive at work I’ll check the order emails and get a run sheet for the day so I can see how busy it’s going to be. Then I’ll load the van with all the local orders and make up any overseas orders as well. On a busy day I’ll fill the van two or three times but otherwise will try and get it all in one load."
What are some of the challenges you face as a delivery driver?
"Time is your enemy, which means your days go fast but you are expected to get the deliveries done in a certain time so you’re constantly looking at the clock. Also there are physical challenges – I have to lift 60-kilogram kegs."
What makes a good delivery driver?
"I think a good delivery driver can gauge the tone of the place they’re entering, whether it's appropriate to have a conversation or whether to just drop off whatever they’re delivering and get out of there. Anyone who has a licence can be a delivery person but if you want to be a good delivery driver you need to smile, present a happy face and just be extremely positive."
To become a delivery driver you need a full driver's licence.
You may also need:
- a Class 2, 3, 4 or 5 driver's licence, depending on the size of the vehicle you drive
- a transport service licence
- to pass a pre-employment drugs test
- a dangerous goods (D) endorsement, if you are carrying dangerous goods
- a forklift licence and experience with a crane fitted to a truck.
- New Zealand Transport Agency website - information about licences and endorsements
- New Zealand Transport Agency website - information about transport service licences
At least three years of secondary school education is preferred. Useful subjects include maths and English.
Delivery drivers need to be:
- good at planning
- reliable and responsible
- strong communicators
Useful experience for delivery drivers includes:
- work with people
- sales work
- any work that involves driving
- banking and cash-handling
Delivery drivers need to be fit, healthy and reasonably strong, as their work can involve a lot of physical activity such as heavy lifting.
Find out more about training
- 0800 882121 - firstname.lastname@example.org - www.mito.org.nz
What are the chances of getting a job?
Delivery driving a growing occupation with frequent vacancies
Demand for delivery drivers is growing because:
- vacancies arise often – people tend to see the role as a temporary option and often leave it after a short period
- the number of delivery driver jobs is rising due to increasing demand in a range of industries – for example, more people are buying groceries online, which then need to be delivered, and people are increasingly using new services like delivereasy and Uber Eats, which require drivers.
According to MITO, 1,042 delivery drivers worked in New Zealand in 2016.
Types of employers varied
Delivery drivers work in a range of industries, including:
- takeaway food services
- road freight transport
- postal services
- laundry and dry-cleaning services
- courier pick-up
- delivery services
- grocery wholesaling
- pharmaceutical, cosmetic and toiletry goods retailing
- newspaper publishing
- hardware and building supplies retailing.
- First, 'Groceries Online Industry Report – NZ SEO Reach', 24 March 2015, (www.firstdigital.co.nz).
- Greive, C, delivery driver, Garage Project, Careers New Zealand interview, July 2015.
- Ministry of Business, Innovation and Employment, '2006-2014 Occupation Data' (prepared for Careers Directorate – Tertiary Education Commission), 2015.
- MITO, 'Commercial Road Transport 2016', accessed January 2018, (www.mito.org.nz).
- Robinson, C, operations manager, delivereasy, Careers Directorate – Tertiary Education Commission interview, January 2018.
- Sithik, A, recruitment consultant, Enterprise Recruitment, Careers Directorate – Tertiary Education Commission interview, January 2018.
Progression and specialisations
Delivery drivers can progress to set up their own distribution business.
They can also move into other roles in the transport and delivery industry such as heavy truck driver, storeperson, courier or New Zealand Post worker.
Last updated 5 February 2018