New Zealand Certificate in Contact Centres

Ignite Colleges

Subject area

Sales and Marketing not elsewhere classified


Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements


About the course

What can I expect out of this qualification?

The purpose of this qualification is to provide the contact centre industry with individuals who have the technical and soft skills to process and respond to business as usual enquiries and complex customer enquiries in contact centres.

Graduates of this qualification will benefit from holding a credential that improves job prospects and increases knowledge and skills applicable within contact centres and the wider industry.

Communities and organisations will benefit from having qualified people with relevant contact centre skills that can manage the customer experience efficiently and effectively.

Graduates will be capable of working within organisational parameters with limited supervision.

What graduates earn

Graduates who studied Sales and Marketing at this level can earn:


Median earnings one year after study


Median earnings two years after study


Median earnings five years after study

Status one year after study

Employment rate two years after study


Employment rate two years after study

Data as at November 2022

Contact details

Main Campus Office

Phone: (022) 0791579
Fax: (09) 2682550

Please contact the provider for details of where this qualification is offered.


NZQA supplies course information based on material from the provider.

MyQ is now closed. Find out more about MyQ