New Zealand Certificate in Contact Centres

New Zealand Management Academies Limited

Subject area

Sales and Marketing not elsewhere classified

Qualification

Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

None.

About the course

What can I expect out of this qualification?

The purpose of this qualification is to provide the contact centre industry with individuals who have the technical and soft skills to process and respond to business as usual enquiries and complex customer enquiries in contact centres.

Graduates of this qualification will benefit from holding a credential that improves job prospects and increases knowledge and skills applicable within contact centres and the wider industry.

Communities and organisations will benefit from having qualified people with relevant contact centre skills that can manage the customer experience efficiently and effectively.

Graduates will be capable of working within organisational parameters with limited supervision.

What graduates earn

Graduates who studied Sales and Marketing at this level can earn:

$25,000

Median earnings one year after study

$32,000

Median earnings two years after study

$36,000

Median earnings five years after study

Status one year after study

Employment rate two years after study

42%

Employment rate two years after study

Scholarship information

Examples of related scholarships

Wakatū Tertiary Education Scholarship

Provided by:

Wakatu Incorporation New Zealand

Website:

http://www.wakatu.org/tertiary-education-scholarships-form/

Value:

Fees and Books

Read more

CrazyGames.com Annual Student Scholarship

Provided by:

CrazyGames.com - Scholarships Coordinator

Website:

http://crazygames.com/scholarship

Value:

$1,500 USD Worldwide Student Scholarship

Read more

This information comes from Generosity New Zealand. For more scholarships, search their givME database (formerly called BreakOut) via your college, university or local library website.

Contact details

Main Campus Office

Phone: (09) 309 7802
Fax: (09) 2701269
Email: Quality@nzma.ac.nz
Web: http://www.nzma.ac.nz

Please contact the provider for details of where this qualification is offered.

The MyQ data is compiled by the Tertiary Education Commission based on responses to the MyQ survey provided by recent graduates of this qualification.

NZQA supplies all other information based on material from the provider.

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