New Zealand Diploma in Information Technology Technical Support

Auckland Institute of Studies

Subject area

Information Technology not elsewhere classified




1 Year

Total student fees


over 1 Year - details

Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

About the course

What can I expect out of this qualification?

The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus.

Graduates will have an awareness of the IT environment, can respond to the needs of users, and provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently under broad supervision.

Businesses, organisations and communities will benefit by having IT Professionals with technical support skills that will be industry relevant. Graduates of this qualification will have the IT technical skills that will enable them to contribute to society, supporting digital proficiency and capability in a range of community and voluntary areas, and proceed to further study.

Key Information for Students

Entry Requirements

Minimum requirements

A candidate for admission to this programme of study shall: (a) (i) have a minimum of 40 credits at NCEA Level 2 or above, including not less than 10 literacy credits and not less than 10 numeracy credits; or (ii) have successfully completed the requirements for the New Zealand Diploma in Information Technology Essentials (Level 4), or New Zealand Certificate in Computing (Level 4), or New Zealand Certificate in Information Technology (Level 5); or (iii) hold an equivalent overseas qualification; or (iv) be able to demonstrate via pre-enrolment assessment equivalent knowledge, skills and experience; and (b) have attained the age of 17 years; and (c) have an English level equivalent to IELTS 5.5 (Academic) (with no band less than 5.0) / TOEFL iBT 46 (with a writing score of 14) / PToE academic score of 42 with no band lower than 36 / NZCEL (General or Employment) (Level 4); AIS Test of English Proficiency (TEP) 48/80 (with no band less than 11, domestic students only); or (d) gain approval under Admission Regulation 3: Special Admission.

Detailed requirements

See provider website for more details about entry to this qualification.


1 Year

Tuition Fees

Annual Total qualification
Student fees
(what you pay)
$6,020 $6,020
Government tuition subsidy
(what the government pays)
$8,863 $8,863
Total $14,883 $14,883

StudyLink website – information about student loans

A Compulsory Student Services Fee may be charged, see your provider for details.

Student Success


National Graduate Outcomes

Outcomes for students who completed qualifications at the same level and in the same subject area, three years after completion:

Median earnings N/A
Earnings range N/A
In employment N/A
In further study N/A
On a benefit N/A

All KIS information is the most recent data available and relates to domestic students only.

Click here for more information about the Key Information for Students

Contact details

Main Campus Office

Free phone: 0800 788 392
Phone: (09) 815 1717
Fax: (09) 815 1802

Please contact the provider for details of where this qualification is offered.

Where does this information come from?

The Key Information for Students data is compiled by the Tertiary Education Commission based on information provided by tertiary education providers and the Ministry of Education. Remember to check the provider’s website for further details.

NZQA supplies all other information based on material from the provider.

What to do if you find incorrect course information

MyQ is now closed. Find out more about MyQ