Certificate in Customer Experience Management (Contact Centre) (Micro-credential)

Te Pukenga - New Zealand Institute of Skills and Technology trading as UCOL

Subject area

Business and Management not elsewhere classified

Qualification

Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

NCEA Level 2 (including Literacy 10 credits at Level 2 and Numeracy 10 Credits at Level 1)
OR
Equivalent academic achievement
OR
On a case-by-case basis at the discretion of the Executive Dean

Additional Requirements
All applicants are required to:
a Declare any previous criminal convictions prior to admission being confirmed. Convictions of any offence may not necessarily exclude applicants from enrolment; the decision is at the discretion of the Head of School; and
b Authorise UCOL to obtain a background check from the New Zealand Police Licensing and Vetting Agency; and
c Meet with the Programme Leader (to discuss the programme and call centre industry environment).
International Applicants:
The minimum entry requirement for international students is IELTS General or Academic score of 5.5 with no band score lower than 5 (or equivalent including TOEFL).

IELTS scores used must be taken from a single IELTS Test Report Form (ie combining scores from more than one test is not permissible).
In addition to this, international applicants under the age of 20 must have NCEA equivalency (refer to guide held by Business Development International).

About the course

What can I expect out of this qualification?

The aim of this programme is to develop an understanding of the contact centre industry and application of key knowledge and practical work skills through in-work training, to ensure effective and compliant contact centre practice to meet industry requirements.

Scholarship information

Examples of related scholarships

Heartland Bank Freemasons Scholarships

Provided by:

Freemasons New Zealand - National Office

Website:

http://freemasonsnz.org/charity/

Value:

$6,000 - one per Division.

Read more

CrazyGames.com Annual Student Scholarship

Provided by:

CrazyGames.com - Scholarships Coordinator

Website:

http://crazygames.com/scholarship

Value:

$1,500 USD Worldwide Student Scholarship

Read more

This information comes from Generosity New Zealand. For more scholarships, search their givME database (formerly called BreakOut) via your college, university or local library website.

Contact details

Main Campus Office

Phone: (06) 952 7000
Fax: (06) 952 7023
Email: enquiry@ucol.ac.nz
Web: http://www.ucol.ac.nz

Please contact the provider for details of where this qualification is offered.

Sources

NZQA supplies course information based on material from the provider.

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