Café and Customer Service (Level 3) (Micro-credential)

Industry Training Solutions Limited

Subject area



Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

This Level 3 micro-credential has open academic entry however, learners must comply
with the below funding conditions:
* Age 16 years or above at the time of commencing study.
* NZ Citizen, permanent resident.
English Proficiency
For domestic learners who do not have English as their first language, the level of English
language skills required is equivalent to an International English Language Testing
System (IELTS) score of 5.0 in General Training Reading and General Training Writing.
This is to ensure all requirements detailed above in relation to unit standards can be
communicated to, and comprehended by, students.

About the course

What can I expect out of this qualification?

The aim of this 22 credit micro-credential is to provide learners with an opportunity for
students to get real hands-on experience serving in a café, working with customers while
at the same time learning essential sales techniques and skills. Learners will gain
knowledge and skills of customer service techniques and product promotion.
This programme targets learners currently in high school (Gateway programme),
unemployed, youth/rangatahi (16-19 years), those wishing to change career or re-enter
the workforce, those who have graduated from the Employability Skills and Work
Readiness and/or Retails Skills and Success micro-credentials or those with disabilities
who want to prepare themselves for entering the workforce.

Contact details

Main Campus Office

Phone: (021) 529669
Fax: (06) 356 2737

Please contact the provider for details of where this qualification is offered.


NZQA supplies course information based on material from the provider.

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