Hospitality and Customer Service (Level 2) (Micro-credential)

Industry Training Solutions Limited

Subject area



Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

This Level 2 micro-credential has open academic entry however, learners must comply with the below funding conditions:
* Age 16 years or above at the time of commencing study.
* NZ Citizen, permanent resident.

English Proficiency
For domestic learners who do not have English as their first language, the level of English language skills required is equivalent to an International English Language Testing System (IELTS) score of 5.0 in General Training Reading and General Training Writing.

This is to ensure all requirements detailed above in relation to unit standards can be communicated to, and comprehended by, students. Although this is not a requirement of enrolment, it is highly advised for learner success.

About the course

What can I expect out of this qualification?

The aim of this micro-credential is to provide learners with the skills to work in hospitality, retail or travel and tourism. Learners will develop skills in communication, sales and customer service, and gain knowledge of essential safe work practices and food and safety requirements.

This micro-credential targets learners currently in high school (Gateway programme), unemployed, youth/rangatahi (16-19 years), those graduating from Hospitality and Customer Service micro-credential, those wishing to change career or re-enter the workforce, or those with disabilities who want to prepare themselves for entering the workforce.

Contact details

Main Campus Office

Phone: (021) 529669
Fax: (06) 356 2737

Please contact the provider for details of where this qualification is offered.


NZQA supplies course information based on material from the provider.

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