Customer Service in IT (Micro-credential) (Level 5)

New Zealand Skills and Education College

Subject area

Information Technology not elsewhere classified


Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

All applicants are required to:

? have a minimum of one year work experience with computer network technology, information security or related experience; or
? hold a Certificate in ICT level 4 or above
? have knowledge of TCP/IP networking protocols, network equipment, and operating systems installation and maintenance.
In addition to the above requirements:
? International applicants must hold the relevant valid visa to visit, study and/or work in New Zealand. Check the New Zealand Immigration website for further details.
? International [onshore] applicants must have proof that, within the last 2 years, they have gained English language skills equivalent to IELTS level 5.5 or equivalent.
? International [offshore] applicants are not required to hold a visa or insurance.

About the course

What can I expect out of this qualification?

The aim of this micro-credential is to provide students the opportunity to gain knowledge of the requirements, and the skills to meet Customer Service expectations, in the field of Information Technology.

The target learner market will be both international and domestic students. These will be people who want to improve their skills and career opportunities in the field they are already working in.

Contact details

Main Campus Office

Phone: (09) 827 6100
Fax: (09) 827 2660

Please contact the provider for details of where this qualification is offered.


NZQA supplies course information based on material from the provider.

MyQ is now closed. Find out more about MyQ