Applied Business Analysis and Solution Design using the Modern Capabilities of CRM Software (Micro-credential)

New Zealand Academic and Learning Institute Limited

Subject area

General Education Programmes not elsewhere classified


Check out Fees Free to see whether you are eligible for a year of fees-free study or two years industry training. Contact your provider to confirm your study options meet the criteria.

Entry requirements

A candidate for admission into the Applied Business Analysis and Solution Design using the Modern Capabilities of CRM
Software Micro-Credential Level 6 is:
- 18 years of age or older.
- Has completed a Level 5 micro-credential in designing, building, and deploying custom solutions using the modern capabilities of CRM software/or equivalent skills and experience.
- Has been employed in a workplace for at least one year, and uses software as part of their role responsibility.

Note 1: In addition, international students must have an IELTS General score of 6 overall, or equivalent, with no band less than 5.5.

Note 2: If admission criteria are not met, discretionary entry may be granted by the Academic Programme Committee.

About the course

What can I expect out of this qualification?

The purpose of the micro-credential is to enable the learner to understand business needs, capture requirements, and
facilitate collaboration with stakeholders to support the development of CRM solutions to drive business improvement.
This micro-credential is non-vocational as it takes an adult-learning, learner-centred educational approach in addressing
the learning needs of non-traditional tech learners, specifically those who are Māori and Pasifika.

The target learner is one who comes from a non-traditional tech environment, and who is continuing to grow their
technical skills and understanding by being able to apply business analysis best practices, facilitate collaboration
between stakeholders, act as a liaison between business and development teams, and understand the software
development lifecycle and different methodologies. The learner will be able to do this using and through the context
of a modern CRM software.

Contact details

Main Campus Office

Phone: (09) 4451224
Fax: (09) 4451933

Please contact the provider for details of where this qualification is offered.


NZQA supplies course information based on material from the provider.

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