Maitres d'hotel oversee the service of food and beverages to guests in restaurants and other eating places. They also check reservations, greet guests and supervise the waiting staff.
Maitres d’hotel usually earn
$20-$30 per hour
Source: Hospitality NZ, 2019.
Pay for maitres d'hotel varies depending on skills, experience and where they work.
Maitres d'hotel usually earn between minimum wage and $30 an hour.
Source: Hospitality New Zealand, 'Hospitality Remuneration Survey', 2019.
- PAYE.net.nz website - use this calculator to convert pay and salary information
- Employment New Zealand website - information about minimum wage rates
(This information is a guide only. Find out more about the sources of our pay information)
What you will do
Maitres d'hotel may do some or all of the following:
- receive and confirm reservations
- supervise waiters, waitresses and wine stewards
- train new staff
- hold pre-service briefings with staff
- liaise with kitchen staff about specials and menu changes
- allocate table sections for service
- ensure tables are set correctly
- greet and seat guests
- offer and serve drinks to guests
- deal with any problems that may arise
- check bills
- order stock
- organise the clean-up and closing of the restaurant.
Depending on the restaurant, maitres d'hotel may also do cashing up and other accounts work.
Skills and knowledge
Maitres d'hotel need to have:
- waiting skills
- knowledge of table service and menu items
- barista (coffee-making) skills
- wine knowledge
- bar service skills.
- usually work irregular and long hours, often during the evenings and weekends
- often have to be on call when they are not working
- work in hotels, restaurants, cafes or other eating places
- work in conditions that may be noisy, hot and stressful.
There are no specific entry requirements to become a maitre d'hotel.
If you're working in a cafe or restaurant that serves alcohol, you may be required to hold a General Manager's Certificate. To apply you must be over 20 years old and hold a Licence Controller Qualification (LCQ).
Maitres d'hotel gain skills on the job, but there may be opportunities to work towards different hospitality qualifications.
- ServiceIQ website - information about the Licence Controller Qualification and General Manager's Certificate
- ServiceIQ website - information about New Zealand and National Certificates in hospitality for work in cafes. bars and restaurants
There are no specific secondary education requirements to become a maitre d’hotel. However, home economics (food and nutrition) and English are useful.
Maitres d'hotel need to have:
- a reliable work ethic
- a polite, friendly nature
- confidence when dealing with others
- good communication skills
- the ability to lead and motivate staff
- the ability to make decisions under pressure
- strong attention to detail.
Useful experience for maitres d'hotel includes any customer service work in the hospitality, tourism or retail industries.
Maitres d'hotel need to be reasonably fit and healthy as they spend long periods on their feet.
Find out more about training
- Hospitality New Zealand
- 0800 500 503 - firstname.lastname@example.org - www.hospitality.org.nz
- Restaurant Association of New Zealand
- 0800 737 827 - email@example.com - www.restaurantnz.co.nz
- 0800 863 693 - firstname.lastname@example.org - www.serviceiq.org.nz
What are the chances of getting a job?
Good demand for maitres d'hotel
Job opportunities for maitres d'hotel are good because low unemployment and an increase in job vacancies means there is a shortage of people available to do this role.
Types of employers varied
Maitres d'hotel work for:
- private clubs
- cocktail lounges.
- Clearwater, M, senior advisor, Service IQ - Workforce Development, careers.govt.nz interview, June 2020.
- Service IQ, 'Workforce Development', accessed July 2020, (www.serviceiq.org.nz).
(This information is a guide only. Find out more about the sources of our job opportunities information)
Progression and specialisations
Maitres d'hotel may progress to work in roles such as cafe/restaurant manager or event manager, especially in larger restaurant and hotel chains.
Many hotels have training programmes that rotate employees through a number of different roles.
Last updated 20 May 2021