Annual Report

Read our annual report, and find links to previous years' reports.

On 1 July 2017, the staff and functions of Careers New Zealand transferred to the Tertiary Education Commission.

Annual report for the year ended 30 June 2016

Chief executive's foreword

It has been a remarkable year for Careers New Zealand.

More people know about us and trust the information and advice we provide. Our suite of digital tools and resources are more accessible and more used than ever before. These along with our programmes and initiatives support teachers, parents, whānau and 'āiga to help young people make informed learning and work choices.

Showing the impact of a successful careers system is difficult. It is hard to demonstrate significant impact from one intervention or one organisation. However, we have a growing body of evidence showing the effectiveness of the services and products we deliver. Accessing our services is entirely by choice. This means that more people using our services and coming back, along with high customer satisfaction, is a strong indicator that people and organisations see value in what we provide.

Driving this remarkable year has been the successful implementation of our strategy laid out in our 2015-2019 Statement of Intent. This achievement has only been made possible by the clarity of purpose and the expertise and commitment of our staff. The exemplary turnaround in our staff engagement was recognised by being awarded the Most Improved Organisation in the small-medium sized organisation category of the IBM Kenexa Best Workplaces Awards 2015.

Our suite of digital resources, tools and content continue to go from strength to strength. This year we delivered the most significant upgrade to our website than has ever happened, making our digital services more mobile responsive. Completing this work hasn’t come at a cost of quality, as once again our website won a WriteMark Plain English Award and was available 99.94 percent of the time.

We have continued researching the needs of our customers and how best to reach and communicate with them, and we have been putting this research into practice. In particular we have continued to build on our Project Kāmehameha work with young Māori and undertaken a similar project, Project Lumana’i, with Pasifika young people. This research has lead us to developing new video resources such as Māia and enhancing the success of other resources such as Oompher.

Creating stronger connections between education and work is important in helping young people make more informed decisions and assisting employers to influence their future workforce. Working directly with employers and young people we facilitate meaningful connections like Industry Big Day Out events and Work Inspiration programmes. We help build these connections in schools by supporting whole-school career education through resources, programmes and implementing benchmarks of best practice. This includes co-designing and delivering a national induction for career leaders’ programme with CATE (Careers and Transition Education Association).

Building the cultural capability of all our staff to contribute effectively to our work with Māori and Pasifika is an ongoing focus for Careers New Zealand. We have developed and implemented culturally responsive programmes for schools, such as the successful Rangatahi Futures programme. We continue to ensure that all of our programmes will meet the needs of young Māori and Pasifika.

The proposed transfer of Career New Zealand’s functions and staff to the Tertiary Education Commission (TEC) is likely to occur in early 2017. We have a strong legacy which we take forward into TEC. We bring a brand used and trusted by young New Zealanders. We are the go-to place for great careers information and resources, which are accessible and engaging for young people. I am very proud of our achievements and the legacy we have built together. Careers New Zealand staff are highly skilled and committed and ready to make the most of the new opportunities of joining with TEC.

Keith Marshall
Chief Executive
Careers New Zealand
Mana Rapuara Aotearoa
31 October 2016

Updated 30 Jun 2017