Alert icon

We are currently experiencing problems with our text messaging service. You can still call, email or chat to us.

Favourite this Job

Administration Officer

Āpiha Whakahaere Mahi

Alternative titles for this job

Administration officers perform a range of administrative tasks to make sure an organisation runs efficiently.

Pay

Administration officers with up to three years' experience usually earn

$36K-$55K per year

Administration officers with more than three years' experience usually earn

$45K-$75K per year

Source: Hays Salary Guide, 2018.

Job opportunities

Chances of getting a job as an administration officer are average for people without experience, but good for those with experience.

Pay

Pay for administration officers varies depending on their experience and skills.

  • Administration officers with up to three years' experience usually earn between $36,000 and $55,000.
  • Project administration officers with more than three years' experience can earn between $45,000 and $75,000.

Source: Hays, 'The FY 18/19 Hays Salary Guide', 2018.

(This information is a guide only. Find out more about the sources of our pay information)

What you will do

Administration officers may do some or all of the following:

  • organise meetings, prepare agendas and take minutes
  • create, oversee, distribute and file correspondence and documents
  • work on reception
  • monitor and maintain equipment and supplies
  • prepare and track budgets, pay bills, and do banking and invoicing
  • ensure health and safety issues are addressed, including making staff aware of building safety procedures and safe work practices
  • project or database management
  • update websites
  • research, records management and filing.

Skills and knowledge

Administration officers need to have knowledge of:

  • software such as Microsoft Office or Excel
  • website management and database systems
  • budgeting and office finance systems
  • health and safety laws
  • keyboard and computing skills
  • minute taking and report writing.

Working conditions

Administration officers:

  • usually work regular business hours but may work part time or in evenings or weekends
  • usually work in offices.

What's the job really like?

Alison McKessar

Alison McKessar

Training and Education Co-ordinator

What does your job involve?

"I work for the Australian and New Zealand College of Anaesthetists. I look after a couple of committees which also involves booking travel and catering. There are a number of administrative tasks that I undertake, such as report writing, website updates and document preparation. One of the committees changes members every year and I run the process for nominations, and elections if necessary.

"I'm also responsible for all the anaesthesia written, and medical and clinical examinations that take place in New Zealand."

What are the main challenges?

"The exams require a lot of time-critical tasks and I need to be really organised. I use checklists to ensure I don't miss anything but it can be very stressful."

What are your hours like?

"My normal day is 8.45am to 4.45pm and most of the time I don’t need to work late. However, the exams are sat at the same time as in Australia so I do work until 7pm when they take place, and on a Saturday twice a year. However, because the exams and courses are held in different places around New Zealand, I get to do a bit of travel which I really enjoy."

Entry requirements

There are no specific requirements to become an administration officer. However, a business administration qualification, such as a certificate or diploma, may be useful.

Administration officers can complete a New Zealand Certificate in Business (Levels 3 and 4) or a New Zealand Diploma in Business (Level 5) while working. Industry training organisation Skills oversees workplace assessments.

Administration officers may also become members of the Association of Administrative Professionals New Zealand (AAPNZ), which offers professional development opportunities.

Secondary education

No specific secondary education is required for this job, but accounting, businesses studies, digital technologies, English and maths to at least NCEA Level 2 are useful.

Personal requirements

Administration officers need to be:

  • organised, and able to prioritise and multitask
  • good communicators and skilled writers
  • able to work well in a team environment
  • able to solve problems and show initiative
  • friendly and approachable
  • discreet and diplomatic when dealing with confidential issues.

Being able to work to deadlines is critical and so is being proactive to avoid last minute rushing.

Photo: Alison McKessar

Alison McKessar

Training and Education Co-ordinator

Useful experience

Useful experience for administration officers includes:

  • administration or reception work
  • customer service experience
  • accounting
  • information technology (IT) work.

Find out more about training

Association of Administrative Professionals NZ
admin@aapnz.org.nz - www.aapnz.org.nz
Skills
0508 754 557 - support@skills.org.nz - www.skills.org.nz
Check out related courses

What are the chances of getting a job?

Multi-skilled administration officers in demand

Your chances of securing a job are best if you can combine general administration skills with skills in other areas such as accounting support, data entry, reception, health and safety or human resources. This is because some organisations have combined two administration jobs into one to saves costs.

Software skills improve chances of getting a job

Entry-level administration officers can improve their chances of getting a job if they have experience using software such as Microsoft Excel and Microsoft Dynamics, Salesforce or MYOB, as employers report a shortage of people with these skills.

Types of employers varied

Most organisations employ administration staff, so you can work for a variety of employers including:

  • private businesses
  • hospitals
  • government departments
  • local government
  • the armed forces
  • legal offices
  • education institutes
  • not-for-profit organisations.

Sources

  • Hays, 'Jobs in Demand July - December 2018', accessed December 2018, (www.hays.net.nz). 
  • Honeychurch, M, business director, Hays, careers.govt.nz interview, September 2018.
  • McKessar, A, president, Association of Administrative Professionals New Zealand, careers.govt.nz interview, September 2018.

(This information is a guide only. Find out more about the sources of our job opportunities information)

Progression and specialisations

Administration officers may move into other administrative roles, such as personal or executive assistant, or office manager. With further training, administration officers may progress to become event or project managers.

A hospital administration officer returns a file to a document room

Administration officers manage documents in organisations

Last updated 14 March 2019